With a view to building a long-term relationship with our channel Partners, System Integrators (SIs) and Value-added Resellers (VARs), DVCOM organizes regular training and technical support programs, through a talented team of DVCOM’s networking experts which ensures that our partners can be updated in keeping DrayTek products into their Professional offering DVCOM therefore ensures that DrayTek can be offered as a solution and is sold by knowledgeable and Value added resellers who can also offer technical support to their customers. For End user Partners of DrayTek, who do not have access to support and upkeep, for their DrayTek unit, DVCOM brings the precise support solutions, right to your door step. By choosing the appropriate maintenance level, you can rest easy, knowing that proper support for your DrayTek unit is available effortlessly, through a DrayTek Expert. You can also order your support level from your DrayTek Vendor when you purchase your router.
Mission critical support for fastest resolution, specially for professionals, has two sub-levels, scenario based and feature based, Scenario based has scope of work defined by customer, Feature based has special features like Triple play, Smart monitor etc.